GDPR is bringing in new legal protection for personal information from 25th May 2018. This tells you what personal information we hold and why, and what your rights are.
In order to give professional treatments, we will need to gather and retain potentially sensitive information about your health. We will only use this information for informing treatments and associated recommendations concerning aspects of health and wellbeing which we will offer to you.
The lawful basis under which we hold and use your information is our legitimate interest ie. Our requirement to retain the information in order to provide you with the best possible treatment options and advice.
In order for us to give professional treatments, we will ask for and keep information about your health. We will only use this for informing treatments and any advice we give as a result of your treatment. The information to be held is:
• Your contact details
• Medical History and other health related information (which we will take from you at your first appointment)
• Treatment details and related notes (which we will take after each treatment)
We will not share your information with anyone else (other than within indulge beauty salon, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.
We will keep your information for the period of 8 years from your last appointment in accordance with the requirements insurance ‘claims occurring’ Your data will not be transferred outside of the E.U without your consent.
We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.
We will contact you using the contact preferences you give to us in relation to:
• Appointments (and reminders)
• Newsletters
• Invitations to in house events
GDPR gives you the following rights:
• The right to be informed: to know how the information will be held and used (this notice)
• The right of access: To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
• The right to rectification: to tell your therapist to make changes to your personal information if it is incorrect or incomplete
• The right to erasure (The right to ‘be forgotten’): for you to request your therapist to erase any information they have about you.
• The right to restrict the processing of personal data: You have the right to request limits on how your therapist uses your personal information.
• The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems
• The right to object: to be able to tell your therapist you don’t want them to use certain parts of your information, or only use it for certain purposes
• Rights in relation to automated decision making and profiling
• The right to lodge a complaint with the information commissioner’s office: to be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.
Full details of your rights can be found at ico.org.
If you wish to exercise any of these rights, please contact us.
If you are dissatisfied with the response you can complain to the information commissioner’s office; their contact details are at www.ico.org.uk
Please note:
• If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use information in the way they need to for treatments, the therapist may not be able to treat you.
• Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.
• You therapist can move there records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.